Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

26 June 2018

Kay Miller 10

Absolutely fabulous service. Chased Chorus to sort out the Fibre connection to the house. Ever since have had seamless and prompt service.

Pros

They answer the phone and emails promptly!!!! I emailed a change at 7.45am, they rang me back at 8.55am - yes - same day!!
I have never to adjust from limited to unlimited to cater for guests and it was so easy to do. T ...read more

Cons

None :)

23 June 2018

Brenden 7.2

Speed is an issue sometimes but overall pretty good

23 June 2018

Glenn Llave 4.6

They are being left by the competition with regards to offers.

Pros

Cons

23 June 2018

Stephen 6.2

Very reliable 4G wireless in rural areas where provided

Pros

Reliable, high speed connection. Faster than many fibre plans!

Cons

Hampered to a large extent by use of Huawei technology, its poor software and other shortcomings. No unlimited plans. Expensive compared to wired connections.

22 June 2018

Andrew 1

Dodgy

22 June 2018

Igor 1.2

Just awful! Worst experience ever

16 June 2018

Shane Egan 7.4

Value gets better once you come out of contract. Can beat them down $50 per month if you show a cheaper price elsewhere. I got $20 naked broadband discount $20 valued customer discount and $10 discount off my mobile plan too.

Pros

Spotify Netflix hotspots customer service and macafee security on pc free

Cons

Expensive until you come out of contract and can haggle

15 June 2018

Ariki 1

Absolute WASTE OF TIME. Had no internet connection for more then a month (and still waiting) because chorus had hooked up the wrong house and spark couldnt figure out why it says this address had internet at their end but we had nothing at ours. Their ineptitude cost me $1000 in lost earnings for time off for installation and the pain of not having internet for a month which hindered both me and my partners income immensly.

Pros

None

Cons

Entire experience with spark broadband

15 June 2018

Hanna 6.6

Customer support never followed through with a replacement router after determining that I needed a new one and tried to say I had to pay for it which would cost me $200?! After checking with the manager, it was confirmed that it will be free of charge and that it will be dispatched to me the following day. Old Router worked the following day surprisingly and I never received the new router or a phone call. Hopeless service!

Pros

Allows automatic payment which is my preference

Bills are sent to my emails monthly

Cons

Customer support - ZERO

Router loses connection more frequently

15 June 2018

bronwyn 2.8

not very helpful cannot understand what they are saying

Pros

nil

Cons

everything

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